For general questions and support:
For privacy and data requests:
We aim to respond within 2 business days.
You can delete your Yazzo account at any time. In the app: go to Profile → Edit Profile, scroll to the bottom, tap “Delete Account” and confirm.
If you no longer have the app installed, email support@yazzoapp.com from your account’s email address with the subject “Delete my Yazzo account”. We will process the request without undue delay and at the latest within one month.
What is deleted: your account and sign-in details, your profile, your friends and friend requests, offer suggestions sent to or by you, and your reservations.
What is kept: payment records held by our payment provider Stripe, and records we are legally required to keep for accounting purposes, for the legally required period (up to 12 months for account data, see our Privacy Policy).
Browse the map or offer cards to find an offer you want. Tap an offer to see details, then tap “Reserve” to confirm. You'll receive a confirmation to show to the offer provider.
To cancel, contact the offer provider directly. Please note the booking fee is not refunded if you cancel. If the offer provider cancelled your reservation, contact us at support@yazzoapp.com.
Yazzo Coins are virtual credits you earn through activity in the app — such as making reservations and inviting friends. Coins can be used toward eligible reservation fees.
Show the offer provider your reservation — either the QR code or the 6-digit code shown with it. If you have any trouble, contact support@yazzoapp.com.
Go to Profile → Edit Profile and scroll to the bottom. Tap “Delete Account” and confirm. This permanently deletes your account and all associated data.
On the sign-in screen, tap “Forgot password?” to receive a password reset email. If you signed up with Apple or Google, use those sign-in options instead.
Make sure location permission is granted in your device settings. You can also tap the location button on the map to re-centre on your current position.